Returns

At Bunkie, we understand that sometimes the items you choose will be too big, too small or not quite right however due to the nature of a small business setup we can only offer returns on items that are damaged and not in usable condition. We ask that before purchasing please read over the measurements, assembly requirements and material notes found on each product to ensure the product is right for you.

If you receive your bed and there are issues with the product causing disatisfaction with your Bunkies item we will refund your product, exclusive of our shipping costs. 

Simply reach out to our customer service team via email within 14 days of receiving your products to lodge a return form. It's that easy! Once your return form is processed we will begin the procedures of arranging pick up of your item, and refund will take place once items have been received by our warehouse. (pick-up and re-delivery fees apply)

 

How do I return my purchase?

To return your purchase, reach out to your customer service to fill our return form and arrange pick-up from your home (pick-up and re-delivery fees apply). The item must be undamaged, unused and in their original condition. You’ll also need to provide your proof of purchase (normally your receipt) and ID.

How do refunds work?

If you change your mind, we will happily refund the full purchase price of your item, via the same method used for the original payment. To qualify for a refund, your purchase must be returned within 14 days from the date the product is received, undamaged, unused and in their original condition. Please bring along your proof of purchase (normally your receipt) and ID. Delivery fees will not be refunded.